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DOUBLE EDGE CONSULTANCY

Clarity. Control. Capital Growth.

DOUBLE EDGE CONSULTANCY

Last updated: 2026

Privacy Policy

1. Who We Are
Double Edge Consultancy (“Double Edge”, “we”, “us”, or “our”) is a financial literacy, wealth advisory, and SME development consultancy based in Nairobi, Kenya.
We provide financial education, advisory programmes, and related services to individuals, employees, entrepreneurs, investment groups, and organisations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a call, subscribe to our content, attend our programmes, or otherwise interact with us.

If you have any questions, you can contact us at:

2. Information We Collect

We collect information in three main ways: information you give us, information we collect automatically, and information from third parties.

2.1 Information You Provide to Us
You may give us information when you:

  • Fill in a form on our website (e.g. “Book a Call”, contact forms, programme sign‑ups)

  • Subscribe to our newsletter or resources

  • Book or attend a training, webinar, or consultation

  • Communicate with us by email, phone, WhatsApp, or social media

This may include:

  • Contact details: name, email address, phone number, location

  • Professional details: job title, employer, business name, industry

  • Financial context (high level): your goals, challenges, and areas of interest (e.g. budgeting, investing, retirement planning, SME finance)

  • Booking details: preferred dates and times, service type, session notes

  • Feedback: testimonials, survey responses, and programme evaluations

We do not ask you to share sensitive account details such as full bank account numbers, card PINs, or online banking passwords. If you ever receive such a request claiming to be from us, please ignore it and contact us directly.

2.2 Information We Collect Automatically
When you visit our website, certain information may be collected automatically, such as:

  • IP address and approximate location

  • Device type, browser type, and operating system

  • Pages visited, time spent on pages, and click behaviour

  • Referring website or campaign (where you came from)

This information is typically collected using cookies and similar technologies (see Section 7).

2.3 Information from Third Parties
We may receive limited information from:

  • Our booking, email, or analytics providers (e.g. whether you opened an email or attended a session)

  • Social media platforms when you interact with our content or ads

  • Payment or invoicing providers when you pay for a service

3. How We Use Your Information

We use your information to:

  1. Provide and manage our services

    • Schedule and manage calls, consultations, and training sessions

    • Send confirmations, reminders, and follow‑up materials

    • Tailor our advice and programmes to your needs

  2. Communicate with you

    • Respond to your enquiries and support requests

    • Share relevant resources, updates, and invitations to events or programmes

    • Send administrative messages (e.g. changes to terms, service updates)

  3. Improve our programmes and website

    • Analyse how visitors use our site and content

    • Improve our offerings, user experience, and communication

    • Develop new services and educational materials

  4. Marketing (with respect)

    • Send you newsletters, insights, and offers related to financial literacy, wealth building, and SME development

    • Show you relevant content or ads on our site or third‑party platforms

You can opt out of marketing communications at any time by using the “unsubscribe” link in our emails or by contacting us directly.

  1. Legal, compliance, and protection

    • Comply with applicable laws and regulations

    • Maintain records for tax, accounting, and reporting purposes

    • Protect our rights, property, and the safety of our clients and partners

    • Detect, prevent, or address fraud, misuse, or security issues

4. Legal Basis for Processing (for visitors in applicable regions)

Where data protection laws require a legal basis (for example, under the GDPR), we rely on:

  • Contract: when processing is necessary to provide a service you requested (e.g. booking a call, delivering a programme).

  • Consent: when you subscribe to our newsletter, accept cookies (where required), or agree to specific uses of your data.

  • Legitimate interests: to improve our services, understand our audience, and communicate relevant information, provided these interests are not overridden by your rights.

  • Legal obligation: when we must keep certain records or share information to comply with the law.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

  1. Service providers (processors)
    Trusted third parties who help us run our business, such as:

    • Website hosting and analytics providers

    • Email marketing and newsletter tools

    • Booking and calendar tools

    • Payment, invoicing, and accounting tools

    • Communication tools (e.g. WhatsApp, video conferencing)

These providers only process your data on our instructions and are required to protect it.

  1. Professional partners
    In some cases, we may collaborate with other trainers, consultants, or organisations to deliver a programme. Where necessary, we may share limited information (e.g. participant lists) to run the engagement effectively. We will only share what is needed and, where appropriate, inform you in advance.

  2. Legal and regulatory authorities
    We may disclose information if required by law, regulation, court order, or to protect our rights, safety, or the rights and safety of others.

  3. Business transfers
    If Double Edge Consultancy is involved in a merger, restructuring, or similar event, your information may be transferred as part of that process. We will take reasonable steps to ensure your rights continue to be protected.

6. International Transfers

Our website and some of our service providers may be located outside Kenya. This means your information may be transferred to and processed in other countries, which may have different data protection laws.

Where required, we take steps to ensure that appropriate safeguards are in place so that your information remains protected in line with this Privacy Policy.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences and improve your experience

  • Understand how visitors use our site

  • Support security and performance

  • Measure the effectiveness of our content and campaigns

You can usually control cookies through your browser settings (for example, to block or delete them). Please note that disabling certain cookies may affect how our website functions.

If we use a separate Cookie Policy or banner, it will provide more detail on the specific cookies in use.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include:

  • Secure systems and tools for storing client information

  • Access controls and limited access based on role

  • Staff and partner awareness of confidentiality obligations

However, no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

  • Provide the services you requested

  • Meet legal, accounting, or reporting requirements

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will delete it or anonymise it so it can no longer be linked to you.

10. Your Rights

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access: to request a copy of the personal information we hold about you.

  • Correction: to ask us to correct inaccurate or incomplete information.

  • Deletion: to request that we delete your personal information in certain circumstances.

  • Restriction: to ask us to limit how we use your information.

  • Objection: to object to certain types of processing, including direct marketing.

  • Data portability: to request a copy of your data in a structured, commonly used format (where applicable).

  • Withdraw consent: where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at doubleedge254@gmail.com. We may need to verify your identity before responding.

11. Children’s Privacy

Our services and website are not directed at children under 13 years of age (or the relevant minimum age in your jurisdiction) for independent use.
Where we work with teens or youth programmes, participation is typically organised through schools, parents, or guardians, and we handle information in line with applicable laws and with appropriate consent.

If you believe we have collected personal information from a child without proper consent, please contact us and we will take appropriate steps to delete it.

12. Links to Other Websites

Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, you can contact us at:

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